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Our Services

As one of the renown, premiere flooring companies in Macon, we provide quality service you can stand on and service that will floor you! Our number one priority is to exceed your expectations. We offer a wide range of high quality flooring products, from beautiful hardwood floors to waterproof laminate floors. Browse our showroom to select the flooring product that will enhance the beauty of your home. We provide:
- Flooring Installation - Hardwood Floor Restoration - In-Home Design Services
Learn more about our our services by scrolling below.

Expectations before and after installation

Getting new floor covering is like moving-just about everything needs to come out of every room-then be replaced. Here are some general guidelines that will help you receive a professional installation.

Money:

Payment is due upon completion of job.
Deposit or pre-approved credit is a must.
No returns/credit on special order items
Furniture: We move furniture, you move anything on it, in it, under it, or around it.
Please talk to your lead installer if you have anything fragile, heavy, or a damaged piece that needs special care instructions. It can be moved at your risk.
Clean out the floors and closets and remove items from the project areas.
Refer to the “We don’t” list. Installation: Every project is unique. Our goal is to provide you with a professional installation and every effort will be made to complete your flooring project in a timely manner.
If, at the time of installation, it is determined that the subfloor has damages and needs to be replaced, or repaired, customer will be responsible for any additional charges.
Hardwood-Customer understands that hardwood is a product of nature and will vary in shade and color from one board to the next. Walls & trim: Our installers are trained to be careful with your walls and trim. Floor coverings are very heavy and bulky for walls to go untouched. Please be prepared for paint touch-ups on your walls and trim.
If shoe mold is present, it will need to be removed and replaced for your new floor covering to be installed properly. We will be careful, but often existing shoe mold will break or crack. If part of your job, we will install new shoe mold, caulked but not painted.

The “We don’t” list:

We don’t:

Move gun safes

Adjust weather stripping/thresholds

Move slate bed pool table

Move aquariums with water

Move built-in items or unusually large items

Paint

Trim exterior doors

Reseat toilets, handle dishwashers, pedestal sinks, or hot water heaters. We can line up a professional, licensed plumber, or you can hire a plumber if you prefer.

Electronics:

We will move T.V.’s, computers, stereo’s, etc. You will need to have these disconnected and then be prepared to hook them back up.

Appliances:

We charge for moving appliances such as refrigerators, washers, dryers, etc. Our installers will disconnect these items and reconnect them the same way they came apart. Unfortunately appliances may have been hooked up for so long or tightened too many times that when installers attempt to reconnect, there is a risk of leakage. This is a good time for homeowners to renew any and all rubber washers, ice makers, gaskets or connectors of any type. Please be prepared before installation time. We do not provide this service.

Seams:

Seams are never totally invisible. The degree of how a seam area will show, depends on many factors. These factors are: carpet construction, color of carpet, location of seams, and how tight the flooring is stretched. Tall and loose fibers seam better than short tight fibers. Seam peaking is a phenomenon that occurs with proper stretching and proper seaming techniques. Vinyl patterns should match. Carpet patterns never match perfectly.

Clean up:

We will remove all job-related trash from the job site and sweep project areas. Small carpet remnants and opened boxes of flooring will be left with homeowner for possible future repairs. It is up the customer to maintain these.

Vinyl:

Is a covering like wallpaper. Its appearance is directly affected by the quality of decking underneath. Taking up vinyl and seeing what is under the vinyl is always unpredictable. With anything unpredictable, we will call you and let you know your options.

Carpet:

Carpets come in compressed and flat. Consequently, carpets never look like your sample at first. Roll marks, pile reversal, and roll crush are all symptoms of compressed carpet. Two to three weeks of vacuuming and heat will resolve most of these. If not steaming will. Cut carpet strings, don’t pull them!
Caring for prefinished wood, LVT, laminate: Nearly all manufactures of “traffic ready” products are packaged with protective dust/powder between planks. After your installation is complete, vacuum and/or sweep thoroughly, followed by a damp mop, using Pro Care citrus cleaner and a good quality, micro fiber mop. Using our recommended floor care products will help you protect your flooring investment and maintain its beauty for many years to come. Pro Care citrus cleaner is available in an 8 oz. concentrate, so don’t throw your bottle away, refill it! We carry it in our store.

Caring for unfinished wood: Spills should be cleaned up asap; otherwise, you can live on unfinished wood with little worries during the acclimation process. This is a perfect time to paint because our sanding equipment will remove small paint splatters and drips, so you don’t have to. (Periodic sweeping or vacuuming is advised).
We want you to ADORE YOUR FLOOR and Live Beautifully!

In-home design service

Custom Butcher Block Countertops

If you want a timeless, heirloom quality look to your counters. Butcher Block countertops are an excellent choice.
Available in hickory, oak and many exotic wood species as well.

Features:
Decorative edge profiles Naturally anti-microbial

Restoration

Over time, hardwood floors can chip, get damaged or fade. We restore floors with monocoat oil, a natural oil finish that is plant-based, VOC-free and completely non-toxic. Monocoat Oil can be applied in only one coat, revealing a subtle lustre that complements the wood.

We offer two options in floor finishing:

Polyurethane: We use a 3 coat system of polyurethane. One coat of stain, followed by the Polyurethane. This floor finish is safe and dries much quicker.

Mono Coat Oil Finish: A single coat that colors and protects your floors with no VOC's. There are no toxic fumes, better indoor air quality with low luster (non-shiny).

Flooring services

Hardwood Floor: Restoration

We offer two options in hardwood floor finishing:

Polyurethane: We use a 3 coat system of polyurethane. One coat of stain, followed by the Polyurethane. This floor finish is safe and dries much quicker.

Mono Coat Oil Finish: A single coat that colors and protects your floors with no VOC's. There are no toxic fumes, better indoor air quality with low luster (non-shiny).

Laminate Floors

Look for waterproof floors with our stellar waterproof laminate flooring! We have options available in different price tags and sizes. This type of flooring is ideal for families with children and pets.

We offer 72 hour waterproof, high quality laminate flooring by Mannington with spillshield technology and we carry over 200 selections in water resistant laminate flooring with affordable high-end looks.

Come by our showroom today or contact us here with your questions.

Carpet Installation

We feature Shaw's most popular collections in luxurious residential carpets: Pile Carpets Berber Carpets Sculpted carpets with mid-century modern flair

Why choose Suttles Flooring?

Here are the reasons you should choose Suttles Flooring:

We will assist you in selecting your species of wood, an appropriate stain (if applicable), and a finish that meets your needs. When installing hardwood, pre-finished or raw hardwood, the sub floor is critically important. It should be dry and smooth. PARTICLE BOARD FLOORNG MUST BE REMOVED in a nail down installation and most other hardwood floor installations.

Floors can be matched to kitchen cabinets or wall colors. In a site finished hardwood floor, we will apply different sample colors on your floor for you to choose. This is usually done at the time of sanding so that you can see the color in your lighting and with your paint colors or cabinetry. After the color is chosen, we will sand up the samples and apply your customize choice to your hardwood flooring.

There are no hidden or extra charges: you will get a written estimate from us. The price you are quoted is the price you pay - end of story (the only exception to this is when you decide you’d like to add additional work that’s not included in the original estimate. In these situations, we’ll re-issue an estimate and commence work once you’re happy with the adjusted price.)

We show up on time. Most tradesmen have a terrible reputation of being tardy and not seeming to care. At Suttles, we DO care and make it a priority to communicate with our clients. We understand that your time important. However, situations do arise that are out of our control. Should something cause a delay in our scheduled start time, we will provide you with a courtesy call to alert you to our whereabouts and offer you the most accurate estimated time of arrival for your job or estimate.

We make sure your home doesn’t end up in a cloud of dust. The amount of dust created during a flooring job is probably one of the biggest concerns of our customers. You’ve probably worried about this in making the decision to install or refinish your floors. This is a huge problem that has plagued our industry for decades. However, thanks to our 97.5% dustless sanding process, those days are now over.

We are the only business in Macon who carry Pro Care Citrus Cleaner. We recommend Pro Care because it:

Provides a streak-free clean with no residue

Cleans and enhances natural beauty of floors

Eco-Friendly and Biodegradable

Leaves a fresh citrus aroma

Great for all types of flooring