Payment information


Ten things to know:

  1. Payment is due upon completion of job.
  2. Deposit or pre-approved credit is a must.
  3. No returns/credit on special order items
  4. Furniture: We move furniture, you move anything on it, in it, under it, or around it.
  5. Please talk to your lead installer if you have anything fragile, heavy, or a damaged piece that needs special care instructions. It can be moved at your risk.
  6. Clean out the floors and closets and remove items from the project areas.
  7. Refer to the "We don’t" list. Installation: Every project is unique. Our goal is to provide you with a professional installation and every effort will be made to complete your flooring project in a timely manner.
  8. If, at the time of installation, it is determined that the subfloor has damages and needs to be replaced, or repaired, customer will be responsible for any additional charges.
  9. Hardwood customer understands that hardwood is a product of nature and will vary in shade and color from one board to the next. Walls & trim: Our installers are trained to be careful with your walls and trim. Floor coverings are very heavy and bulky for walls to go untouched. Please be prepared for paint touch-ups on your walls and trim.
  10. If shoe mold is present, it will need to be removed and replaced for your new floor covering to be installed properly. We will be careful, but often existing shoe mold will break or crack. If part of your job, we will install new shoe mold, caulked but not painted.




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